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Managed Contact Center Services

Technology and people behind every customer interaction.

Implementing the platform is one problem. Running the operation is another. Tech-Launch can do both — or take on only the part your team cannot staff.

Services

Operations we can run.

  • Customer Service Representatives
  • Inbound Customer Support
  • Outbound Calling
  • Technical Support
  • Appointment Scheduling
  • Customer Follow-Up
  • Lead Qualification
  • Sales Support
  • Email Support
  • Chat Support
  • Ticket Management
  • CRM Management
  • Escalation Management
  • Customer Satisfaction Programs

Why it works

The same team that builds the system can run it.

Because we implement the contact center technology, escalations do not bounce between a platform vendor and an outsourcing vendor.

Next step

Talk to our customer experience team.

Tell us about the problem. We'll tell you honestly what technology it needs — and what it doesn't.